Day 2: YOUR JOB
IT Support
Lamar University
Beaumont, Texas
I stated at Lamar in 1998 as a Student Worker in Media Services located in the Mary and John Gray Library. This is where the main computer lab for the campus is located. I would re-fill printers, clear print jams, help studets use the software, do minor fixes (mostly removing floppy disk door slides from the drives). I was hired on as a full time staff member in January of 2000. Eventually I became the Lab Manager and was responsible for the roughly 90 computers in the lab, roughly 50 laser printers, and another 60 or so staff machines throughout the library. In 2003 I transferred to the Microcomputer Support and Services shop. This was the department that was reposible for pretty much any electronic device on campus that plugged in...roughly 6000 computers. We did it all, new system installs, reapairs, software, virus removal, email, managment, etc. In 2009 I was transferred (kicking and screaming) to the Customer Support and Services Service Desk. I was initially brought in as an IT consultant to assist in trying to resolve work orders at the call center level. But eventually I would end up answering calls, creating tickets, resetting passwords, etc...pretty much everything associated with computers except actually fixing them. In 2011, my director corrected this travesty (thank you Gee) and transferred me back to the library where I'm basically doing what I started at Lamar doing while also doing limited Service Desk stuff as well. Who knows where I'll be transferred to next (my coice would be IT Security Services) but as long as it's not on the grounds-crew, I'll be happy.
